• FREE shipping for order over €100

    • Shipping & Return Policy

    Shipping Policy

    Order Processing

    • Order Confirmation: Once your order is placed, you will receive an email confirmation. Our team will then process your order within 1-2 business days.
    • Processing Time: Orders are typically shipped within 1-3 business days, excluding weekends and holidays.
    • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

    Shipping Methods and Delivery Times

    • NL Shipping: Delivery within 2-3 business days.
    • BE-FR-LU Shipping: Delivery times vary by destination. Typically, 3-5 business days.

    Shipping Rates

    • Domestic NL Shipping: Flat rate of €6.95.
    • Domestic BE-FR-LU: Flat rate of €15.

    Returns Policy

    Eligibility for Returns

    • Timeframe: You can return items within 30 days of the purchase date.
    • Condition: Items must be unused, in original packaging, and in the same condition as when you received them.
    • Proof of Purchase: A receipt or proof of purchase is required for all returns.

    Non-Returnable Items

    • Personalized Items: Custom or personalized items cannot be returned.
    • Opened Items: Any item that has been used or opened (e.g., used papers, grinders) cannot be returned.

    Return Process

    1. Initiate a Return: To initiate a return, please contact our customer service at [email protected] with your order number and the reason for the return.
    2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back.
    3. Shipping Your Return: Pack the item securely and ship it to the address provided in the return authorization. You are responsible for the shipping costs of the return.
    4. Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please feel free to contact us.

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