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    • Terms & conditions

    Definitions

    In these general terms and conditions, the following words have the meaning stated below, unless the context indicates the contrary:

    Cooling-off period means the period within which a consumer can exercise his right of withdrawal.

    Consumer means the natural person who is not acting for purposes related to his trade, business, craft or profession.

    Day means calendar day.

    Digital content means data produced and delivered in digital form.

    Durable data carrier means any tool - including e-mail - that enables a consumer or LIMITLESSOLUTIONS DISTRIBUTION B.V. to store information that is personally addressed to him in a manner that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information.

    Right of withdrawal means the option for a consumer to cancel the distance contract within the cooling-off period.

    Distance agreement means an agreement concluded between LIMITLESSOLUTIONS DISTRIBUTION B.V. and a consumer in the context of an organized system for distance selling of products, digital content and/or services whereby exclusive or joint use is made up to and including the conclusion of the agreement of one or more techniques for remote communication.

    Withdrawal form means the form included in the Appendix to these conditions for a consumer to cancel the distance contract within the cooling-off period.

    LIMITLESSOLUTIONS DISTRIBUTION B.V. means the company LIMITLESSOLUTIONS DISTRIBUTION B.V., registered in the Trade Register of the Chamber of Commerce under 93196628.

    Website means the website of LIMITLESSOLUTIONS DISTRIBUTION B.V. , being https://damconnections.com

    Applicability

    1. 1.1 These general terms and conditions apply to every offer from LIMITLESSOLUTIONS DISTRIBUTION B.V. and to every distance contract concluded between LIMITLESSOLUTIONS DISTRIBUTION B.V. and a consumer.
    2. 1.2 Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, LIMITLESSOLUTIONS DISTRIBUTION B.V will indicate before the distance contract is concluded how the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
    3. 1.3 In the event that specific product or service conditions apply in addition to these general terms and conditions, the second applies mutatis mutandis and in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.

    Offer

    1. 2.1 Obvious mistakes or errors in the range of products, digital content and/or services do not bind LIMITLESSOLUTIONS DISTRIBUTION B.V.
    2. 2.2 Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with acceptance of the offer.

    Agreement

    1. 3.1 The agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated conditions.
    2. 3.2 If the consumer has accepted the offer electronically, LIMITLESSOLUTIONS DISTRIBUTION B.V. will immediately confirm receipt of the acceptance of the offer.

    Right of withdrawal

    1. 4.1 The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons.
    2. 4.2 The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, other than the carrier, has received the product, or:
      1. if the consumer has ordered multiple products in the same order: the day on which the consumer or a third party designated by him, other than the carrier, received the last product. LIMITLESSOLUTIONS DISTRIBUTION B.V. may, provided it has clearly informed the consumer of this prior to the ordering process, refuse an order for multiple products with different delivery times;
      2. if the delivery of a product consists of several shipments or parts: the day on which the consumer or a third party designated by him, other than the carrier, has received the last shipment or the last part;
      3. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer or a third party designated by him, other than the carrier, has received the first product.
    3. 4.3 The consumer can terminate a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium during 14 days without giving reasons.
    4. 4.4 The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

    Treatment of the product during the cooling-off period

    1. 5.1 During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics, and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
    2. 5.2 The consumer is liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

    Exercise of the right of withdrawal

    1. 6.1 When the consumer exercises his right of withdrawal, he must report this to LIMITLESSOLUTIONS DISTRIBUTION B.V. within the cooling-off period by means of the withdrawal form or in another unambiguous manner.
    2. 6.2 The consumer shall return the product or hand it over to (an authorized representative of) LIMITLESSOLUTIONS DISTRIBUTION B.V. as soon as possible, but within 14 days from the day following the notification referred to in paragraph 1. This is not necessary if LIMITLESSOLUTIONS DISTRIBUTION B.V has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
    3. 6.3 The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the instructions provided by LIMITLESSOLUTIONS DISTRIBUTION B.V.
    4. 6.4 The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
    5. 6.5 The consumer bears the direct costs of returning the product.
    6. 6.6 If performance of the service starts during the cooling-off period, the consumer owes an amount that is proportional to that part of the obligation that has been fulfilled by LIMITLESSOLUTIONS DISTRIBUTION B.V. at the time of withdrawal, compared to the full fulfillment of the obligation.

    LIMITLESSOLUTIONS DISTRIBUTION's B.V. obligations in the event of withdrawal

    1. 7.1 If LIMITLESSOLUTIONS DISTRIBUTION B.V. enables the notification of withdrawal by the consumer electronically, it will immediately send a confirmation of receipt after receiving this notification.
    2. 7.2 LIMITLESSOLUTIONS DISTRIBUTION B.V. will reimburse all payments made by the consumer, including any delivery costs charged by LIMITLESSOLUTIONS DISTRIBUTION B.V. for the returned product, without delay but within 14 days following the day on which the consumer notifies them of the withdrawal. Unless LIMITLESSOLUTIONS DISTRIBUTION B.V. offers to collect the product itself, it may wait to pay back until it has received the product or until the consumer proves that he has returned the product, whichever is the earlier.
    3. .3 LIMITLESSOLUTIONS DISTRIBUTION B.V. uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
    4. 7.4 If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, LIMITLESSOLUTIONS DISTRIBUTION B.V. does not have to reimburse the additional costs for the more expensive method.

    Price

    1. 8.1 During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
    2. 8.2 Notwithstanding the previous paragraph, LIMITLESSOLUTIONS DISTRIBUTION B.V. may offer products and/or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which LIMITLESSOLUTIONS DISTRIBUTION B.V. has no control. This susceptibility to fluctuations and the fact that any prices stated are target prices are stated in the offer.
    3. 8.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
    4. 8.4 Price increases from 3 months after the conclusion of the agreement are only permitted if LIMITLESSOLUTIONS DISTRIBUTION B.V. has stipulated this and: a) they are the result of statutory regulations or provisions; or b) the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
    5. 8.5 The prices stated in the offer of products and/or services include VAT.

    Compliance with the agreement and additional warranty

    1. 9.1 LIMITLESSOLUTIONS DISTRIBUTION B.V. guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal requirements and government regulations existing on the date the agreement was concluded.
    2. 9.2 A claim under the additional warranty provided by LIMITLESSOLUTIONS DISTRIBUTION B.V. , its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against LIMITLESSOLUTIONS DISTRIBUTION B.V. under the agreement if LIMITLESSOLUTIONS DISTRIBUTION B.V. has failed to fulfill its part of the agreement.
    3. 9.3 An additional guarantee means any commitment by LIMITLESSOLUTIONS DISTRIBUTION B.V. , its supplier, importer, or manufacturer in which it grants the consumer certain rights or claims that go beyond what it is legally required to do in case it has failed to fulfill its part of the agreement.

    Execution of the agreement and delivery

    1. 10.1 LIMITLESSOLUTIONS DISTRIBUTION B.V. will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
    2. 10.2 The place of delivery is the address that the consumer has made known to LIMITLESSOLUTIONS DISTRIBUTION B.V. .
    3. 10.3 LIMITLESSOLUTIONS DISTRIBUTION B.V. shall execute accepted orders with convenient speed but at least within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified of this no later than 30 days after he placed the order. In such cases, the consumer has the right to terminate the agreement without costs and the right to possible compensation.
    4. 10.4 After termination in accordance with the previous paragraph, LIMITLESSOLUTIONS DISTRIBUTION B.V. will refund the amount that the consumer paid without undue delay.
    5. 10.5 The risk of damage and/or loss of products lies with LIMITLESSOLUTIONS DISTRIBUTION B.V. until the moment of delivery to the consumer or a pre-designated and announced representative to LIMITLESSOLUTIONS DISTRIBUTION B.V. , unless expressly agreed otherwise.

    Payment

    1. 11.1 Unless otherwise agreed, the amounts owed by the consumer are to be paid within 14 days after the cooling-off period, or, if there is no cooling-off period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received the confirmation of the agreement.
    2. 11.2 The consumer has the duty to inform LIMITLESSOLUTIONS DISTRIBUTION B.V. promptly of any inaccuracies in provided or stated payment details.
    3. 11.3 In case of non-payment by the consumer, LIMITLESSOLUTIONS DISTRIBUTION B.V. has the right, subject to legal restrictions, to charge the reasonable costs previously announced to the consumer.

    Force Majeure

    1. 12.1 In the event of force majeure, LIMITLESSOLUTIONS DISTRIBUTION B.V. is not obliged to fulfil its obligations towards the consumer, or the obligation is suspended for the duration of the force majeure.
    2. 12.2 Force majeure is defined as any of the circumstances, beyond its control, that prevents the fulfilment of its obligations towards the consumer fully or partially. These circumstances include strikes, fire, business disruptions, energy disruptions, non-delivery or late delivery from suppliers or other engaged third parties, and the absence of any government-issued license. It also includes instances where LIMITLESSOLUTIONS DISTRIBUTION B.V. is not allowed to execute its activities due to measures taken by the government.

    Complaints procedure

    1. 13.1 LIMITLESSOLUTIONS DISTRIBUTION B.V. has a well-publicized complaints procedure and deals with complaints under this procedure in accordance with the complaints procedure set out on the website.
    2. 13.2 Complaints about the execution of the contract must be submitted to LIMITLESSOLUTIONS DISTRIBUTION B.V. fully and clearly described within a reasonable time after the consumer has found the defects.
    3. 13.3 Complaints submitted to LIMITLESSOLUTIONS DISTRIBUTION B.V. will be answered within a period of 14 days from the date of receipt. If a complaint is expected to require a longer processing time, LIMITLESSOLUTIONS DISTRIBUTION B.V. will respond within the 14-day period with a receipt confirmation and an indication when the consumer can expect a more detailed answer.
    4. 13.4 The consumer must give LIMITLESSOLUTIONS DISTRIBUTION B.V. at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute becomes eligible for the dispute resolution procedure.

    Disputes

    1. 14.1 Contracts between LIMITLESSOLUTIONS DISTRIBUTION B.V. and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
    2. 14.2 The Vienna Sales Convention does not apply.

    Additional or different provisions

    1. 15.1 Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

    Amendment of the general terms and conditions

    1. 16.1 LIMITLESSOLUTIONS DISTRIBUTION B.V. reserves the right to make amendments to these general terms and conditions. It is advisable to consult these general terms and conditions regularly.
    2. 16.2 Changes will not apply retroactively and will come into effect after they have been published in an appropriate manner.
    3. 16.3 If the consumer does not want to accept a change in these terms and conditions, he can terminate the agreement until the date the changes take effect and these changes will not apply to him until the expiry of the current contract.

    Appendix Withdrawal Form

    Email to: [email protected]
    I hereby inform you that I revoke our agreement regarding the purchase of the following order:
    Order or order number:
    Ordered/received on (dd-mm-yyyy):
    Enter the date above on which you received your order or the date of your order.
    First and last name:
    Street name + house number:
    Postal Code:
    Residence:
    E-mail address:
    Date:
    Signature

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